Refund and Returns Policy

Last updated: October 02, 2025

Vauratee designs and makes solid-wood furniture and supports every delivery. If something isn’t right, this page explains—simply—what Vauratee will do. This policy covers the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal. Apparel is a secondary line, so clothing notes appear where needed.

Policy overview

• 30-day window: Start a return within 30 days of delivery.

• When Vauratee is at fault: If the problem is carrier damage, a manufacturing defect, or the wrong item, Vauratee provides a prepaid label or books a pickup and pays the return freight.

• Change of mind: Returns for size/fit, color, style, or preference are allowed within the window; customer pays return shipping.

• Refund timing: After the return arrives and passes inspection, Vauratee refunds within 7 business days to the original payment method. For eligible international returns to the countries above, no re-import fees apply when Vauratee labels and instructions are used.

• Apparel note: Size-based apparel returns are accepted within 30 days when items are unworn, unwashed, with original tags, and repacked in the original bag/box.

• Proof of purchase: Provide the order number or the email/phone used at checkout.

General conditions for returns (what must be true)

Furniture

• Item is new, unused, unassembled, and unmodified.

• Any wear or changes (scratches, scuffs, dents, stains, odors, pet hair, drilled holes, touch-up paint, refinishing, installed or leveled bases) void preference-based returns.

• Keep all original packaging (foam, corner guards, hardware, tools, manuals, accessories). If something is missing, pack with equal protection so the item travels safely.

• Built/installed/glued/modified items are not returnable unless Vauratee confirms a defect or transit damage.

• Furniture is for indoor residential/studio use.

• Large pieces may require pallet pickup or liftgate service; Vauratee will confirm the steps.

• Do not tape parts onto finished wood—use foam or thick padding.

Apparel & small goods

• Apparel must be unworn, unwashed, unaltered, with hygiene liners intact and all tags/dust bags/accessories included.

• Shoes must be tried on indoors and returned in the original shoe box inside a protective outer carton.

• For hygiene reasons, underwear, swimwear, and pierced jewelry are not returnable once tags/seals are removed or packaging is opened, unless defective.

Natural wood note

• Solid wood varies in grain, tone, and knots. These natural differences are not defects and are not treated as damage.

• All conditions above apply in every country listed at the top.

When Vauratee is responsible (damage, defect, or wrong item)

If an item arrives damaged, has a factory fault, or doesn’t match the model/size/finish ordered, Vauratee will fix it.

Examples

• Transit damage: crushed corners, cracked top, chipped finish.

• Manufacturing issues: misaligned parts, tops that don’t sit flat, unstable bases, hardware that will not seat.

• Apparel issues: stitching faults, broken zippers, wrong size/color sent.

What Vauratee does

• Covers return shipping and arranges pickup where available in all covered countries.

• Offers a replacement (subject to stock/lead time) or a full refund.

• Refunds any outbound shipping paid at checkout.

• For small issues, Vauratee may resolve faster with a replacement part, a touch-up kit, or a replacement garment—whichever is quickest.

Returns at customer request (change of mind)

If the item doesn’t suit your space, finish, or fit, you may request a return within 30 days, provided it is unused and in original packaging.

• Return freight is customer-paid and non-refundable.

• After inspection confirms completeness and new condition, Vauratee refunds the product price.

• Original outbound shipping is not refunded for preference-based returns.

• Apparel note: For size exchanges, see Exchanges. Items with removed tags, signs of wear, odors, or makeup/deodorant marks fail inspection and may be returned to sender.

Items that cannot be returned

• Gift cards (digital or physical)

• Final-sale/clearance items

• Any item that is used, assembled, installed, modified, or refinished

• Custom or made-to-order furniture (non-standard sizes, special edges, custom stains/finishes, inlays/carvings, non-standard base specs) unless defective or damaged on arrival

• Hygiene-sensitive apparel once opened or tried on (underwear, swimwear, pierced jewelry) unless defective

Bundle note: If your order included a promotional bundle or free gift, all items must be returned; otherwise Vauratee may deduct the pro-rated value of missing parts from the refund.

How to start a return (step-by-step, no jargon)

1. Contact within 30 days of delivery: email [email protected] or use the Contact form. Include your order number and a short note about the issue or reason.

2. If damaged/defective: contact within 72 hours and attach clear photos or a short video of the outer box, inner packing, and the affected areas. For apparel defects, include photos with tags visible.

3. Response time: Vauratee replies within 1–2 business days with next steps. If covered by Vauratee, you will receive a prepaid label (parcel/apparel) or a freight pickup plus packing instructions.

4. Return address: Vauratee Returns Department, 196 Oakwood Cir, Stockbridge, GA 30281.

5. Hand-off deadline: Prepaid labels and freight authorizations usually expire after ~10 calendar days. Please hand the parcel to the carrier or be available for pickup within that window.

Packing tips—furniture

• Stop movement: secure tops/bases so nothing can shift.

• Reuse foam and corner guards whenever possible.

• Bag all hardware/tools and tape the bag to a fixed spot inside the carton.

• If the original carton is missing, use a new heavy-duty box or pallet crate with thick padding on all sides; seal all seams with strong tape.

• For freight items, Vauratee will advise if a pallet is needed and provide BOL (bill-of-lading) details.

Packing tips—apparel

• Put garments back in the original polybag or dust bag, fold neatly, and include all accessories/tags.

• Place presentation boxes (e.g., shoe boxes) inside a protective outer carton.

• Do not ship shoes or garments in display packaging alone.

Refund timing & method (what to expect)

• After the return arrives and passes inspection, Vauratee processes the refund within 7 business days to the original payment method (USD; major cards and PayPal).

• Prefer store credit? Tell Vauratee when you open the return.

• Banks/card issuers may take up to 7 more business days to post funds.

• International refunds are issued in USD; any currency conversion is handled by your bank/PayPal.

Inspection checklist

• Correct model/size/finish

• All parts & hardware (furniture) or tags & accessories (apparel) included

• No signs of use or modification

• Packed well to avoid new transit damage

If parts are missing or packing is inadequate and damage occurs during the return trip, Vauratee may reduce the refund to cover repairs/replacement or offer return-to-sender at customer cost.

Exchanges (another simple option)

• Request an exchange within 30 days for a different size or finish.

• Logistics mirror returns: preference = customer pays, Vauratee fault = Vauratee pays.

• Furniture exchanges ship after the original item is received and passes inspection.

• Apparel exchanges depend on stock. Need it faster? Place a new order now; Vauratee will refund the original once that return clears inspection.

Restocking fees

• None. If your return follows this policy and passes inspection, Vauratee refunds the full refundable amount.

Refused deliveries & undeliverable packages

• If a shipment is refused without contacting Vauratee first and the carrier does not confirm damage, Vauratee may treat it as a change-of-mind return. Actual return freight, storage, and any address correction/re-route fees may be deducted from the refund.

• If a package is undeliverable due to an incorrect address or missed appointments, Vauratee can re-ship (additional freight may apply) or process a return under the rules above.

• For high-value furniture freight, an adult (18+) must be present at pickup/delivery.

Taxes & duties on returns (international orders)

For eligible international returns from the countries listed at the top, Vauratee prepares re-import paperwork and does not charge re-import fees when Vauratee labels and instructions are used. If you book your own courier without approval, you may be responsible for duties, VAT/GST, brokerage, customs processing, and any loss/damage in transit.

Order processing & shipping times (for reference)

Most orders prepare to ship within 1–2 business days (Mon–Fri, U.S. public holidays excluded). Typical post-dispatch transit is 6–8 business days to the U.S. & Canada, 7–9 business days to Europe & the UK (United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal), and 9–10 business days to Australia. Orders confirmed before 2:00 PM EST usually start processing the same business day; later orders start the next business day.
For carriers, tracking, and delivery services, see Vauratee’s Shipping Policy.

Apparel note: Apparel-only orders often move faster than furniture and may arrive sooner than the windows above (subject to destination and network capacity).

Contact Vauratee — support is ready to help

Address: 888 Thomas S Boyland St, Brooklyn, NY 11212

Phone: +1 (718) 464-9848

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM EST